### FAQs
**1. What products do you offer?**
We offer a wide range of networking and electronic products, including networking switches, routers, servers, IP phones, and more from top brands like Cisco, Huawei, Dell, and HP.
**2. How can I place an order?**
You can place an order directly on our website. Browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
**3. Do you offer free shipping?**
Yes, we offer free shipping on orders over PKR-100,000. For orders below this amount, shipping charges will apply based on your location and the size of your order.
**4. What payment methods do you accept?**
We accept various payment methods, including credit/debit cards, bank transfers, and online payment services. Details will be provided at checkout.
**5. How can I track my order?**
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
**6. What is your Replace/Exchange policy?**
We accept replace within 15 days of purchase. The product must be in its original condition and packaging. Please contact our customer support to initiate a return.
**7. Do you provide technical support?**
Yes, we offer 24/7 customer support for all your technical queries and issues. You can reach out to us via email, phone, or live chat.
**8. Can I request a product that is not listed on your website?**
If you are looking for a specific product that is not listed on our website, please contact us with your requirements. We will do our best to source the product for you.
**9. How do I create an account?**
Click on the "Sign Up" button on our website and fill in the required details. You will receive a confirmation email to verify your account. Once verified, you can log in and start shopping.
**10. What should I do if I forget my password?**
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password.
**11. Are there any discounts for bulk orders?**
Yes, we offer discounts for bulk orders. Please contact our sales team with your requirements, and we will provide you with a customized quote.
**12. How can I contact customer service?**
You can contact our customer service team via email at xicotechnologies@gmail.com, call us at +92-311-722-4477, or use the live chat feature on our website.
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These FAQs address common customer inquiries and provide clear, concise answers to help users navigate the website and services offered by XiCoTech Store.
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